NorthAmericanRemoteIT delivers comprehensive managed IT services to Canadian businesses entirely remotely — no on-site visits required for day-to-day operations. Our flat-rate model covers everything your business needs to run reliably and securely.
24/7 monitoring and alerting — our RMM platform monitors every endpoint, server, and network device around the clock. We identify issues before they cause downtime, often resolving problems before you notice them.
Unlimited help desk support — your employees get unlimited IT support via phone, email, or chat. No per-ticket fees, no usage caps. Our team resolves hardware, software, connectivity, and Microsoft 365 issues with an average resolution time under 2 hours for standard requests.
Patch management — we automate operating system and application patches across all your devices. Security patches are applied within 24 hours of release. We test updates in staging before rolling out to production systems.
Microsoft 365 management — licensing, user provisioning, Teams configuration, SharePoint setup, Exchange Online, and security policy management. We handle your entire Microsoft 365 environment.
Vendor management — we act as your single point of contact for all technology vendors. Internet providers, software vendors, hardware suppliers — we manage the relationships so your team doesn't have to spend hours on hold.
Quarterly technology reviews — every quarter we review your technology stack, identify risks, and recommend improvements. Strategic planning to align your IT with your business objectives.
Remote managed IT services are priced at $150–250 per user per month, all-inclusive. For a 50-person Canadian business, that's $7,500–12,500/month ($90,000–150,000/year) — compared to $220,000+ per year for equivalent in-house IT staff (salaries, benefits, training, tools, and coverage gaps).
The savings are significant. Beyond cost, you get broader expertise: a team of specialists across cybersecurity, cloud, Microsoft 365, and compliance — not a single generalist IT person trying to do everything.
All managed IT plans include PIPEDA compliance management — encryption, access controls, audit logging, and breach notification procedures. Provincial privacy legislation support (PIPA for Alberta and BC, Law 25 for Quebec) is available as an add-on.
We offer a 90-day onboarding period during which we document your environment, deploy our monitoring tools, and establish your support processes. After onboarding, we operate month-to-month. We earn your business every month through performance, not contractual lock-in.
Call us at (416) 623-9677 to discuss your requirements.