For planning purposes, managed remote IT support for a small or midsize business commonly falls between $100 and $250 per user per month. The actual price depends on support hours, cybersecurity controls, cloud administration, compliance requirements, device complexity, and whether projects or onsite visits are included.
NorthAmericanRemoteIT provides remote-first support across Canada and the United States.
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Providers do not all define managed IT the same way. A lower price may cover monitoring and ticket support only, while a higher price may include endpoint security, Microsoft 365 administration, backup oversight, vendor management, reporting, and after-hours response.
Compare the scope, service levels, exclusions, onboarding fees, and escalation process, not only the per-user number. Ask each provider to price the same inventory and clearly identify optional services.
A useful proposal should explain what happens during an outage, who owns vendor escalation, what security tooling is included, and how offboarding and data access are handled.
A 30-user company using a planning range of $100 to $250 per user would budget approximately $3,000 to $7,500 per month before taxes and one-time projects. This is an illustrative planning range, not a quote. A documented assessment is required for accurate pricing.
Group 4 Networks bills remote IT support as a flat monthly rate. The rate is scoped by users, devices, locations, and security needs. NorthAmericanRemoteIT does not publish a price list on this guide, and a planning range is not a proposal.
Ask the provider to separate recurring support from onboarding, project work, licences, and any local field visit. A lower headline number is not a saving if nights, security tooling, or a second office are excluded. Firms of about 15 to 75 users are the usual fit for this model, including teams with people in both Canada and the United States.
Coverage hours change the rate. The standard help desk is weekdays, 9 AM to 5 PM ET. After-hours support is available as an add-on. A 15-minute P1 response target, where P1 is a widespread outage or a material security event, should be written as a target for starting triage. It is a target in your agreement, and it is not the same number as full resolution.
Use the same inventory with every provider: user count, devices, sites, Microsoft 365, line-of-business applications, backup, and who may approve a hands-on visit. Then compare the written exclusions. If a number on a website cannot be tied to that inventory, treat it as marketing, not as your budget.
| Component | Often included | Confirm in writing |
|---|---|---|
| Help desk | Remote troubleshooting and ticket management | Hours, response targets, and exclusions |
| Endpoint management | Monitoring, patching, and device health | Supported operating systems and devices |
| Cybersecurity | Varies significantly by plan | EDR, email security, MFA, monitoring, and response |
| Cloud administration | Sometimes included | Microsoft 365, Azure, licensing, and project work |
| Onsite work | Often separate | Rates, travel, and geographic coverage |
Both models are common. Per-user pricing is easier to budget for organizations where each employee uses several devices; per-device pricing may suit infrastructure-heavy environments. Some providers use a hybrid model.
Sometimes. Confirm which controls, licenses, monitoring, and incident-response activities are included instead of assuming that the word managed includes a complete security program.
Not always. Providers may charge a one-time fee for discovery, documentation, tool deployment, remediation, and transition from the previous provider.