NorthAmericanRemoteIT is built on the expertise of Group 4 Networks' technical team — certified professionals with decades of combined experience in managed IT services, cybersecurity, and cloud infrastructure.
Leadership
Chief Executive Officer: 20+ years of enterprise IT leadership experience. Responsible for corporate strategy, business development, and organizational growth.
Chief Technology Officer: 15+ years overseeing technical operations. Leads the technology roadmap, infrastructure strategy, and service quality standards.
President, NorthAmericanRemoteIT (Steve Wyman): Leads the remote IT division's service delivery, client success, and national expansion strategy.
Technical operations
Help Desk Engineers: Tier 1, 2, and 3 support staff staffing our 24/7 operations centre. Microsoft 365 certified, average 5+ years experience.
Security Analysts: SOC-certified professionals monitoring client environments for threats around the clock. Specialists in endpoint detection, SIEM analysis, and incident response.
Cloud Architects: Azure and AWS certified engineers responsible for cloud migrations, infrastructure design, and disaster recovery planning.
Account Managers: Dedicated points of contact for Enterprise plan clients, responsible for strategic IT planning and quarterly business reviews.
Certifications and qualifications
Microsoft Partner — Gold certified for Modern Work and Security
CompTIA Security+, Network+, and A+ certified technicians
CISSP-certified security professionals
ITIL v4 certified service delivery leads
Certified Information Privacy Professionals (CIPP/C) for Canadian privacy law