IT Services Comparison — Essential vs Professional vs Enterprise
All three plans include flat-rate per-user monthly pricing with no setup fees. The comparison below shows the key differences between tiers to help you choose the right level of managed IT support for your business.
Essential — $125 per user/month
Best for: Small businesses under 25 users that need reliable IT support during business hours with basic security and monitoring.
✓ Remote help desk support
✓ Business hours phone support (8 am–6 pm ET)
✓ Automated patch management
✓ Antivirus management
✓ Backup monitoring
✓ Microsoft 365 administration
✓ Server and network monitoring (limited)
✗ 24/7/365 critical-issue response
✗ Full proactive endpoint monitoring
✗ IT health reports
✗ Cybersecurity training
✗ Dedicated account manager
Professional — $165 per user/month (most popular)
Best for: Growing Canadian businesses that need round-the-clock coverage, comprehensive monitoring, and compliance support.
✓ Everything in Essential
✓ 24/7/365 critical-issue response (15-min SLA)
✓ Full proactive monitoring — all endpoints, servers, and networks
✓ Regular IT health reports (monthly)
✓ Asset management
✓ Employee cybersecurity awareness training
✗ Dedicated account manager
✗ Quarterly strategic IT planning
✗ On-site visit coordination included
Enterprise — $250 per user/month
Best for: Larger businesses or those in regulated industries (healthcare, legal, finance) that need strategic IT leadership and the highest service levels.
✓ Everything in Professional
✓ Dedicated account manager
✓ Quarterly strategic IT planning sessions (virtual CIO)
✓ Priority escalation path
✓ On-site visit coordination included (no additional retainer)
✓ Custom reporting and compliance documentation
Compare in detail
The interactive comparison table is available when you visit this page in a JavaScript-enabled browser. To discuss which tier is right for your business, call (416) 623-9677 or contact us online.